Customer Service Representative

Job Description

We are looking for a motivated Customer Service Representative to join our team in Wooster, Ohio. This Contract to permanent position offers an excellent opportunity to showcase your communication and organizational skills in a dynamic manufacturing environment. The ideal candidate will handle customer inquiries, coordinate service appointments, and ensure efficient dispatching of technicians.

Responsibilities:

• Respond to inbound customer inquiries promptly and with attention to detail, providing accurate information and resolving issues.

• Make outbound calls to follow up with clients and confirm service appointments.

• Use dispatching tools to assign technicians to service calls efficiently.

• Enter and maintain customer data accurately in company systems.

• Schedule appointments and coordinate with internal teams to meet customer needs.

• Manage email correspondence with customers and colleagues, ensuring timely responses.

• Process orders in accordance with company procedures, ensuring accuracy and compliance.

• Utilize Microsoft Excel to update records and track service-related metrics.

• Maintain a detail-oriented demeanor and adhere to a business casual dress code.

• Assist with rotating Saturday schedules as required.• Previous experience in customer service or a related role.

• Strong verbal and written communication skills.

• Proficiency in using Microsoft Excel and other basic computer applications.

• Ability to handle inbound and outbound calls professionally.

• Skilled in scheduling and dispatching technicians.

• Detail-oriented with excellent organizational skills.

• Ability to work flexible hours, including rotating Saturdays.

• Comfortable working in a business casual environment.