Desktop Support Technician

Job Description

Duration

3

Month(s)-Contract to hire

Description

looking for a candidate to come in and take ownership of the help desk. They have been stuck in their way for years and they are looking for a high energy individual to help implement change and best practices. Plenty of opportunity to grow. The successful candidate will take initiative for process improvement on the help desk and desktop support teams. They will be involved with both over the phone and face to face support. still has about 500-600 devices they will need to migrate, which the successful candidate will be involved in.

Job Title

desktop support technician

Top Skills Details

1. experience providing desktop support within a Windows 7 and Windows 10 environment

2. experience with a ticketing system

3. experience troubleshooting hardware and software

Worksite Address

,Mansfield,Massachusetts,United States,02048

Additional Information

Interview will be virtual - google meet or zoom

coverage will start in Mansfield during training (1st shift) and then will be covering in Mansfield until 7pm for roughly 1-2 months and will eventually move over to full time in Westborough - 1st shift

Drug Test Required

true

Experience Level

Entry Level

External Communities Job Description

The successful candidate will be a part of a growing hybrid helpdesk/desktop support team in a growing company. The responsibilities will include answering phones, troubleshooting technical issues remotely and also troubleshooting technical issues in person. This is a three month contract to hire position with great benefits after conversion.

EVP

The successful candidate will have the opportunity to get their foot in the door at a growing company with a quick opportunity for career advancement.

Work Environment

business casual

Additional Skills & Qualifications

customer service, motivated, team player, eagerness to learn.

Business Qualification

Impact to the Internal/External Customer

rebuilding their entire IT department. There will be several projects going on including OS upgrades, Hardware upgrades, and software upgrades. The impact to the internal customer will be a great customer experience through all their changes i.e. making sure the changes have minimal impact to the users so they can do their job. If the changes to the organization go smoothly, it will allow for the workers in the lab be able to perform their job better, resulting in more revenue.

Interview Information

zoom or google meet

Business Challenge

Without bringing on this desktop candidate, it puts the team at risk of having an overflow of tickets. With the overflow of tickets, this may impact the engineers on-site who are doing the Biology work in the lab environment. Without the teams being able to do their job, this could result in a lost in revenue throughout the organization.