Customer Service Representative

Job Description

Description:

The Customer Service Representative will be responsible for resolving problems by clarifying customer requests, questions, and complaints. They will analyze situations in order to determine the best use of resources and maintain customer records.

In this position, you will work with customers through a variety of communication channels, ensuring excellent customer service. You will understand and troubleshoot issues by providing basic support of platforms and managing client requests.

This position will be email based support mainly.

Skills & Qualifications:

High School Diploma/GED

1 - 3 years of customer service experience including chat or email

Hours:

1st Shift - 615am-245pm, Sunday-Thursday

2nd Shift - 3pm-1130pm, Tuesday-Saturday

3rd Shift - 930pm-8am, Wednesday-Saturday

Training:

Onsite for 3 weeks in Beloit, WI. After training, this position will move to 4 days remote and 1 day in office.

Full-time