Patient Access Clerk - proactive

Job Description

LHH is excited to announce an opportunity for a dedicated and detail-oriented Patient Account Representative to join our team. In this role, you will perform a variety of patient registration, telephone, reception, and clerical duties. You will be responsible for determining the proper financial class, maintaining database integrity, ensuring quality care for patients, educating parties about business practices and insurance coverage, and assisting patients and families in meeting their financial obligations.

This is a rotating schedule (7 days a week- night shift) and fully onsite, W2 contract-to hire role.

Responsibilities:

Greet patients and refer them to appropriate areas.

Alert medical staff for patients with emergent medical problems.

Interview patients to obtain and verify demographic and insurance information.

Verify insurance coverage for primary, secondary, and tertiary plans.

Utilize managed care and insurance eligibility programs to determine coverage and authorization requirements.

Establish patient financial class at registration; ensure appropriate forms are completed and routed.

Register patients in the system; enter accurate demographic, financial, and insurance information.

Process direct, urgent admissions and coordinate with the Nursing Supervisor.

Communicate deposit requirements to patients and families; refer to financial counseling as needed.

Collect payments for services; verify and process cash, check, and credit card payments.

Balance and reconcile daily cash register receipts; prepare bank deposits.

Answer incoming calls and transfer to appropriate areas; make outgoing calls as needed.

Document patient account information in the system.

Provide registration support to other facilities as needed.

Pre-register patients for selected procedures; arrange for deposits/pre-payment.

Prepare and process daily admission notifications and authorizations.

Coordinate with financial and clinical staff for timely updates.

Compile daily census information and assign bed accommodations.

Handle patient problems and refer difficult cases to supervisors or Patient Advocates.

Additional Requirements:

Previous office/clerical experience.

Strong customer service, oral, and written communication skills.

Ability to provide culturally sensitive care and service.

Proficiency in reading, writing, speaking, and understanding English.

Attention to detail, organization, and problem-solving skills.

Preferred Qualifications:

Knowledge of word processing, spreadsheet, and database applications.

Familiarity with medical terminology.

6+ months of medical front office experience.

Job Details:

Primary Location: Wailuku, Hawaii

Scheduled Weekly Hours: 40

Shift: Evening

Workdays: Sunday to Saturday (rotating schedule)

Working Hours: 11:30 AM to 11:30 PM HST

Job Schedule: Full-time

Worker Location: Onsite

We offer a flexible work location with the opportunity to work on-site. If you are a motivated individual with a passion for patient account management, we encourage you to apply and join our team.

Pay Details: $23.00 to $24.00 per hour

Search managed by: Jessica Vazquez

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Full-time