IT Technician - Level 3

Job Description

IT Technician – Level 3

VXIT is a fast-paced and quickly growing IT Managed Service Provider, providing IT services for our small and medium business clients across many industries. We are seeking experienced and skilled Level 3 technicians to join our team. We need techs that will be providing support and some that are working on projects.

Qualifications:

Minimum 5 years’ experience in an IT Support or IT Projects role.

You must have experience working for a Managed Service Provider.

You must have experience planning, leading, and executing on the following:

Server replacements.

Network stack design and implementation.

Physical office buildouts and moves.

VOIP phone system deployments

Migration of data from on premise to cloud

Migration of data from cloud to cloud.

Email Security Solution implementations.

On-premises Active Directory Migration to Azure AD.

Strong customer service skills and sense is a must.

Excellent communication via email, phone and in person.

Ability to train and educate larger groups effectively, both internally and externally facing.

Ability to build rapport with clients in all situations.

Expert level troubleshooting and critical thinking skills.

Positive and professional demeanor.

Organization and the ability to manage a workload of several projects or escalations simultaneously.

Proven ability to be an escalation point for less experienced technicians

Responsibilities:

Manage and complete various projects pertaining to server hardware, software, networking equipment, Cloud infrastructure, physical infrastructure.

Resolve technically challenging issues and escalations across a vast array of technologies.

Resolving issues that are affecting entire sites or entire userbases.

Sometimes solving issues that have not been seen before and lack documentation.

Work with other members of the team to solve difficult problems.

Work with vendors to solve technical issues.

Develop and lead training for clients.

Resolve issues for clients via phone, in person, or via email.

Scope and estimate projects given business objectives.

Track customer issues and resolutions via our ticketing system.

Track all time for billing and team metrics.

Technical Experience:

All modern Microsoft Windows Operating Systems, Workstation and Server versions.

Apple hardware, Macs, iPhones, and OSX.

Networking, TCP\IP and common troubleshooting commands.

Ability to troubleshoot and support networking hardware including firewalls, switches, routers, and wireless access points from various manufacturers.

Active Directory\Azure Active Directory

Anti-Virus, EDR, MDR, Security Solutions and Email Security

G Suite for Business

Microsoft 365/Office 365

VoIP Phone systems

DNS

Backup and Recovery

Intune

Remote Monitor and Management tools

Professional Services Automation (PSA) – ConnectWise Manage

Non-Technical Qualifications:

Communication – early and often

Hustle – today not tomorrow

Intention – In pace and purpose

Empathy – Caring starts with People

Fun\Sense of Humor – Enjoy the ride

Punctuality

Self-starter

Problem solving

Inter-personal skills, Team Player

Ethical

Good attitude

Confidence

Full-time