Software Engineer

Job Description

Position Summary

We are seeking a motivated and adaptable Software & Technical Support Engineer who thrives at the intersection of software development and equipment-level technical expertise. This hybrid role is ideal for a software-centric engineer who is experienced with coding, data analysis, and troubleshooting complex software systems—but is also eager to gain deep knowledge of our hardware tools and field operations.

The successful candidate will work across internal teams and customer-facing roles, developing software solutions, analyzing technical issues, and supporting hardware systems. This position requires a strong foundation in software engineering, excellent communication skills, and a proactive approach to learning hardware systems critical to our toolset.

Key Responsibilities

Software Development & Analysis

Design, develop, test, and maintain software solutions to support internal and customer-facing applications

Implement software enhancements, bug fixes, and upgrades across platforms

Analyze and interpret equipment-level data to drive improvement and decision-making

Collaborate with internal teams (Engineering, Process, Field Support) to identify technical needs and implement solutions

Develop technical documentation and user guides for software tools

Technical Support & Field Engineering

Provide proactive and reactive technical support for SCREEN tools, including troubleshooting and root cause analysis of software and hardware interactions

Learn and understand SCREEN hardware platforms (Main PC, VME, EEQA PC, Robot Controller, etc.)

Support software upgrades, downgrades, and restorations in both lab and field environments

Use structured problem-solving techniques (8D, 5-Why, Fishbone, KT) to resolve issues and drive lessons learned

Interface with global teams, including Japan-based engineering and system experts

Mentor and support Field Service Engineers (FSEs) on technical issues and software handling

Prepare and present technical findings, lessons learned, and analysis summaries to stakeholders

Required Qualifications

Bachelor’s degree in computer science, Software Engineering, Electrical Engineering, or a related field

1+ years of hands-on software development experience (internships included)

Proficient in software debugging, data analysis, and scripting/programming languages

Familiarity with machine learning or data analytics tools (preferred)

Strong analytical thinking and problem-solving ability

Excellent written and verbal communication skills

Willingness to learn and understand complex hardware systems

Comfortable working in lab or field environments, involving direct equipment interaction

Ability to travel up to 20-40% as needed

Desired Skills & Experience

Knowledge of industrial equipment or semiconductor tools

Basic understanding of control systems, robotics, or embedded platforms

Hands-on experience supporting or troubleshooting technical systems

Experience with structured problem-solving (8D, Fishbone, etc.)

Japanese language skills a plus

Previous experience supporting or working alongside Field Service or Customer Engineering teams

Working Conditions

Exposure to cleanroom, lab, or customer site environments

May require use of personal protective equipment (PPE)

Lifting or handling components up to 35 lbs occasionally

Must be comfortable with domestic and occasional international travelCompany Description

SCREEN SPE USA, LLC

SCREEN SPE USA (SEUS) was established in 1987 in Sunnyvale, California. SEUS is a sales, marketing, engineering and service organization responsible for operations in the US market for SCREEN Holdings Co., Ltd, Kyoto, Japan. SEUS now has 8 major local offices in the US to better serve our customers.

SCREEN Semiconductor Solutions, Co., Ltd is a manufacturer of semiconductor equipment for the lithography coat/develop and wet cleaning/etching processes. SCREEN is well known in the industry for manufacturing the most reliable equipment used in the production of semiconductor wafers and has won high marks year after year for its equipment reliability.

Full-time