Service Manager

Our Client

Located in Oakland County, our client is a provider of manufacturing solutions, specializing in CNC machines, automation systems, and precision machining services. Customers of our client include those in automotive, aerospace, medical, and general industrial sectors.

The Service Manager Position

The Service Manager leads all aspects of customer service operations, including repairs, rebuilds, maintenance, and installations for CNC machines, automation, tooling and more. The position will manage the service team, ensure customer satisfaction, and oversee quoting, scheduling, and invoicing to maintain department profitability.

The Service Manager also involves developing customer relationships, maintaining service processes in the company's Aris system, managing department tools, and overseeing employee training. The position supports other departments as needed and ensures up-to-date knowledge of all company products is shared internally and with customers.

Targeted Experience, Skills, and Abilities

15+ years' experience managing service or maintenance personnel.

10+ years' experience servicing PLC controlled machinery; CNC Milling Systems a plus.

Understanding of mechanical, hydraulic, electrical, and laser systems.

PLC programming experience required.

Strong trouble shooting ability under high stress situations.

Understanding of German language preferred but not required.

Compensation, Benefits, and Structure

The position is full-time and permanent, with a competitive wage based on skills and experience. In addition, the Company offers 100% employer paid Medical, Dental, and Vision insurance, a 401K with a Company match and immediate vesting, paid time off, ongoing career development and training, and a team-based work environment.

The Recruitment Process

The recruiting process is designed to ensure that we make the right hire for this position and includes a combination of phone and in-person interviews, candidate assessments, a pre-employment background check and drug test.

Our Client is an Equal Employment Opportunity Employer!