Help Desk Specialist

Level 1 Help Desk Administrator - Contract-to-Hire Up to $24/hr

Location: Farmington Hills, MI

Employment Type: Contract-to-Hire

Industry: Global Manufacturing

Are you a tech-savvy problem solver with a passion for IT support? A global manufacturer is expanding its IT department in Henrico. We're looking for a Level 1 Help Desk Administrator to provide frontline IT support for both office and production employees.

Why Join?

Growth Opportunity: Be part of an expanding IT team in a global manufacturing company.

Hands-On Impact: Work in a 1 million sq. ft. facility supporting 700 employees.

What You'll Do:

Provide Level 1 IT support for hardware, software, and network issues.

Install, repair, and maintain desktops, laptops, printers, and peripherals.

Manage IT assets and maintain accurate tracking records.

Support Windows 11 operating systems, Microsoft applications, and Active Directory.

Work with the ServiceNow ticketing system to track and resolve IT issues.

Assist in the transition from Cisco to Aruba networking.

Perform imaging and setup for computers across office and production environments.

What You Need:

2-3 years of IT support experience (manufacturing environment preferred but not required).

Strong troubleshooting skills for Windows, Microsoft applications, printers, and networks.

Experience with Active Directory, ServiceNow, and computer imaging.

Ability to support both office and production floor employees.

No degree required-practical IT experience is what matters!

Compensation & Benefits:

Up to $24/hr (contract-to-hire).

Opportunity to grow within a global manufacturing company.

Permanent