Call Center Agent

Job Description

Job Description: Call Center Agent

Position:Call Center Agent

Location: Austin, TX

Type: Full-time

Job Summary:

We are seeking a dedicated and dynamic Call Center Agent to join our expanding team. As a Call Center Agent, you will be at the frontline of our customer service operations, providing exceptional support to our clients through various communication channels. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring high customer satisfaction.Key Responsibilities:

Handle inbound and outbound customer calls professionally and courteously

Assist customers with inquiries regarding products and services

Resolve customer complaints and issues effectively and efficiently

Document and maintain detailed records of customer interactions

Escalate complex issues to the appropriate department or supervisor when necessary

Follow up with customers to ensure their issues have been resolved

Meet or exceed performance metrics, including call quality and response timesQualifications:

High school diploma or equivalent; further education or certifications are a plus

Proven experience in a customer service or call center role

Excellent verbal and written communication skills

Strong problem-solving abilities and decision-making skills

Proficient in using telephone systems and computer applications

Ability to work in a fast-paced environment and handle multiple tasks

Strong attention to detail and accuracy in data entry

Job Posted by ApplicantPro

Full-time