Lead, Customer Service Rep

Job Description

Build your future with Volt!

Volt is immediately hiring for a Customer Service Rep I at TUCKER, Georgia 30084.

As a Lead Customer Service Rep I, you will:

As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.

What your day-to-day will look like:

Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals

Support the building and developing of an effective and high-performance team

Maintain daily and weekly statistics for individual direct reports

Analyze department results

Troubleshoot operational problems with delivery teams

Complete team reports as required

Identify and analyze escalated problems and provides guidance to direct reports for resolution

Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfactionSchedule: 1st-(10AM-6PM EST)

2nd-(12PM-8PM EST)

The ideal candidate will have:

4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience

Strong Experience with Microsoft Office applications with a focus in Excel but also (Word & Outlook)

Experience in a call center environment

Bilingual English/Spanish

Strong customer service skills and the ability to satisfactorily resolve issues

Solid ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectationsThank you!

Shrey Bhatt

Payrate Range in Between - $19 - $21/hourly

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Full-time