S2F Student Assistant 2

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Job Title:

S2F Student Assistant 2

Department:

Student Life Service2Facilities-JM

Provides telephone and email customer service; coordinates communication of technology and facility service requests using phone, email, chat, and radio chan nels in a 24-hour call center environment; provides first-line identification, analysis, routing, and resolution of issues, dispatches service technicians appropriately; monitors and communicates facility control and alarm issues; troubleshoot ba sic IT, password, and networking issues; takes responsive action to reported issues and ensures appropriate resolution; conducts follow-up communication with customers; follows standard communication, troubleshooting, and documentation procedures; displays a professional and courteous manner at all times; employs excellent verbal and written communication skills; shares information and collaborates with other staff; assists with shadowing and training of new employees; gives feedback to support continuous improvement efforts and reduce knowledge gaps; attends trainings and meetings as needed; participates in supporting special events or projects as assigned; performs other office duties as assigned. A successful candidate will enjoy remote work options, flexible scheduling, and the availability to work a minimum of 12 hours a week, including nights and weekends.

Additional Information:

Starting Rate: $13.65.

This is an entry level role and we will provide necessary training. Successful completion of a background check required.

Location:

Lincoln Tower (0271)

Position Type:

Temporary (Fixed Term)

Scheduled Hours:

15

Shift:Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

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