Customer Experience Executive

About Us

Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.

Role Overview

Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth.

Responsibilities

Efficient order processing and management.

Nurture and expand key customer accounts.

Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.

Meeting with customers – to help grow accounts.

Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes.

Exhibit ambition with a readiness to embrace growth within the company.

Essential Skills

Strong verbal and written communication skills.

Tech-savvy, especially in sales and order processing systems.

Strong academics from top university, minimum 2:1 degree.

Attention to detail and a meticulous approach to tasks.

Self-starter with a drive for continuous personal and professional growth.

Nice-to-Have Skills

Experience in the bakery or food industry.

Proven excellence in customer service.

Willingness to explore and contribute to various company departments.

SQL skills for data management and analysis.

Commercial acumen to understand and drive business growth.

Passion for premium bakery products.

Why Join Galeta?

Impactful work in a growing company.

A culture of innovation and excellence.

Opportunities for advancement and professional development.

Engage with high-quality, NPD and EPD of our well-loved products.

Part of an environmentally driven company with strong sustainability manufacturing credentials.

Additional info

06.00am - 15.00pm or 08.30am- 17.30pm, office-based.

5 shifts a week Monday- Sunday organised through rota.

3 step recruitment process - screening call, face-to-face and final face-to-face with senior members of the team.

Must have the right to work in the UK.

Salary range- £30,000-£32,000 per year

Apply Now

Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.