Key Responsibilities
To be the Account Lead for a list of identified accounts
Establish and develop relationships with customer base
Capture business data for clients to produce account plans, detailing opportunities for growth and highlighting risks of potential churn
Deliver monthly sales target through constant cross selling services to named customers
Place opportunities, information and orders on the CRM and sales forecasting systems
Ensure pipeline growth exists for 300% monthly target cover
Liaise with multiple internal teams to access key information for clients
To regularly call clients to review services, gain feedback and discuss opportunities for the future.
Research into key drivers and motivators for buying patterns within industry sectors and IT / Comms verticals to aid opportunity spotting
To follow up on marketing and e-mail campaigns with outbound call activity to generate interest in CloudClevr products/services
To maintain and grow the existing customer base, ensuring excellent service is given to customers at all times
To be an ambassador for the CloudClevr Group and actively promote relevant products/services to the base
Consistently look to find sales opportunities
Manage churn & erosion by proactively re-signing customers
Conduct market and customer research
Carry out any ‘ad hoc’ assignments as and when required
To be compliant with health and safety company policy and legislation
Continually look to understand competitor activity
Day-to-day administration tasks – updating CRM system, generating and maintaining management reports
Gain a deep understanding of each customer through profiling
Understand the benefits of each CloudClevr Group product/solution
Work to set KPIs
Continually develop yourself using managerial support and learning tools such as T2 Hub