IT Endpoint Engineer

Ascent Resources is seeking an experienced IT Endpoint Engineer. This position is located in Oklahoma City, OK and will report to the Director – IT Infrastructure.

This role is responsible for managing and supporting endpoint devices across the organization including desktops, laptops, and mobile devices. The ideal candidate will have experience with Microsoft Intune, software packaging and deployment, Windows update management, vulnerability management, and Audio-Visual (AV) support for conference rooms. This position requires strong problem-solving skills and a customer-focused approach.

Primary Duties & Responsibilities

Endpoint Management:

Administer Microsoft Intune for policy management, device provisioning, and compliance of PCs and mobile devices

Deploy and maintain endpoint configurations and security baselines

Software Packaging & Deployment:

Develop, test, and deploy application packages using tools such as Intune and Automox

Maintain software catalog and version control

Windows Update Management:

Manage and monitor Windows Update deployments using Intune

Ensure timely patching and compliance across all supported devices

Vulnerability Management:

Participate in the identification, assessment, and remediation of endpoint vulnerabilities

Collaborate with the Security team to apply security patches and configuration changes

Monitor vulnerability reports and assist with endpoint hardening initiatives

Conference Room AV Support:

Provide hands-on and remote support for AV systems in conference rooms

Troubleshoot and maintain video conferencing hardware and software (Q-Sys, Yealink)

Helpdesk Support (Level 3):

Serve as an escalation point for complex technical issues from Level 1 and Level 2 support teams

Analyze and resolve advanced endpoint, application, and system issues

Documentation:

Maintain clear and thorough documentation and KB articles for processes, configurations, and troubleshooting steps

Other duties assigned as needed

Knowledge, Skills & Abilities

Minimum Requirements:

Strong expertise with Microsoft Intune, Autopilot, and mobile device management (MDM)

Experience in software packaging and deployment using Intune

Knowledge of Windows 10/11 operating systems, patching, and lifecycle management

Hands-on experience supporting AV systems in enterprise environments

Strong troubleshooting and problem-solving skills

Excellent communication and interpersonal skills

Preferred:

Familiarity with scripting and automation tools (PowerShell, Python, etc.)

Experience with ITIL-based service management tools (e.g., ServiceNow)

Education & Work Experience Required

Minimum Requirements:

3+ years of experience in endpoint management or related IT roles

Preferred:

Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or similar

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Ability to lift and move IT equipment as necessary

Ability to sit or stand for extended periods

May require occasional after-hours or weekend support for critical issues or maintenance

Ascent Benefits

Benefits start day one

Generous 401(k)

PTO based on industry or job-related experience

Tuition assistance after 1 year

Twelve paid holidays

Many volunteer opportunities

Gym reimbursement

Ascent Resources provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ascent complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.