Data Systems Coordinator 1

Schedule: Full-time

Ohio Department of Public Safety - Bureau of Motor Vehicles/Field Operations/Deputy Technical Services

Work hours: Monday thru Friday 7:30 a.m. to 6:00 p. m. and Saturdays 7:30 a.m. to 2:00 p.m. (Hours may vary)

Report in location: 1970 West Broad Street, Columbus, OH 43223

What You'll Do as a Data Systems Coordinator 1:

Coordinate & monitor implementation, development, installation &/or maintenance of computer hardware/software systems:

Provide first level service helpdesk support for & act as liaison between BMV & the state of Ohio Deputy Registrars, Exam Stations, IRP offices, LADR offices, & FADR offices;

Use manual to troubleshoot & rectify minor issues pertaining to hardware, application (BASS), & network issues;

Escalate major & non-routine issues to higher level programmers, network technicians &/or vendors;

Provide assistance regarding operational & procedural inquiries (including, but is not limited to, questions pertaining to vehicle registration, the Ohio Revised Code, Deputy Registrar Manual, Ohio traffic laws, & all related procedures & processes).

Maintain computer log of calls & issues including origin & content of call;

Initiate & monitor trouble tickets (ServiceNow) for ongoing escalated issues;

Identify & report any patterned or frequent technical or procedural issues;

Perform other related duties as required (e.g., prepare weekly summary of reported inquiries; providing information for the update of procedural & technical manuals, etc.).

3 courses or 9 mos. exp. in electronic data processing/computer science (i.e., excludes data entry/ keypunch); 9 mos. trg. or 9 mos. exp. in computer hardware/software systems; 1 course or 3 mos. trg. in operation of computer terminal & peripheral equipment (e.g., printers, modems, bursters, disk & tape drives).

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

Technical Skills: Computer Literacy

Professional Skills: Customer Focus