Solution Analyst

Job Description

Salary:

Solution Analyst

Combining industry knowledge with business analysis skills, the Solution Analyst will serve primarily as the main executor of customer facing activities throughout an implementation project. Additionally, the role will serve as a liaison between sales, customer business units, software development teams and project support teams. This role requires a high level of travel.

Required:

Bachelors degree in Business Administration, Computer Science, Social Work/Human Services or related field and 3 years relevant experience, OR 5+ years relevant experience

Proficient in Microsoft Office applications and Adobe PDFs

Must be authorized to work and currently live in the United States

Must be willing and able to travel extensively, up to 85% of the time

Desired:

Experience in Health and Human Services a plus

Certification achievement of the International Institute of Business Analysis (IIBA) Entry Certificate in Business Analysis (ECBA) is a plus

Certified Change Management Profession a plus

Specialized training in Project Management, Business Analysis, Business Planning, Organizational Assessment, and/or Business Strategy and Analytics a plus

What youll be doing

Assist in enforcement of project deadlines and schedules

Collaborate with subject matter experts both internally and externally, market owners, product owners and developers to translate customer business needs into software application requirements and software enhancement requests

Critically evaluate information gathered and understand business process management to translate customer business needs into specific project requirements

Determine system design specifications and define test conditions both technical and business compatibility, preparing a plan for validating system design, facilitate system design testing using test scripts and/or test scenarios, and completing corresponding documentation

Identify and communicate the effect of product changes to business and technical processes on the project

Elicit project requirements using interviews, document analysis, surveys, site visits, task and workflow analysis, use cases, etc

Facilitate customer-facing activities (both in person and remotely through video-conference platforms) throughout project implementation including system design workshops, change management identification sessions, and other activities as assigned

Keep up to date with Northwoods products and technical sector developments in the industry

Provide business analysis on internal projects

Responsible for the documentation of integration requirements, as well as the creation of each customer facing data matrix, data extract file and other identified integration documentation

You may be a good fit for our team if you have the following

Demonstrated ability to recognize, analyze, and document recommended implementation strategies associated with improved business practices.

Full functional ability to use computer and computer related equipment, which includes standard MS Office applications and video/tele-conferencing platforms. Must be able to sit or stand for extended periods of time

Possesses knowledge of Business Analysis fundamentals and/or human services field

Proficiency with business process mapping tools (i.e., Microsoft Visio) and techniques (i.e. flow charts, swim lane diagrams, etc.)

Possesses analytical and problem-solving skills; including the ability to clarify issues, analyze and consider all options and identify solution and enact corrective measures, and measures performance against goals

Skill in applying innovative technology solutions within human services organizations

Understanding of human services industry and client organization's direction, structure, and requirements as related to innovation maturity

What we provide

Medical, dental, and vision insurance with an H.S.A. option

Short- and long-term disability

Company paid basic life insurance

401(k) with 3.5% company match and immediate vesting

Free financial education and consultation

Wellness program that helps you earn lower premiums

Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more

12 weeks fully paid parental leave

Up to $5,000 adoption fee reimbursement

$500 wellness reimbursement after 60 days of employment

Generous PTO policy and 10 company paid holidays

Company paid cell phone plan

Find yourself checking a lot of these boxes but doubting whether you should apply?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

Who is Northwoods?

Northwoods makes software solutions that improve the quality of the life of case managers and social workers in the Health and Human Services (HHS) field. Recognized as one of Columbustop places to work,working at Northwoods means being part of a team thats passionate about making an impact on the lives of HHS professionals and the families they serve.

We believe in creating a culture of inclusivity and accountability seeking to hire professional, passionate and driven individuals that believe in the values that we believe in:

Curiosity Willing to test assumptions, courage to ask questions, and active listening.

Community Helping and mentoring each other, celebrating diversity and acknowledging our team members contributions.

Resourcefulness Willing to try and fail. Asking for help and trusting the expertise of our team.

Stewardship Safeguarding Northwoods values, culture, mission, and resources.

We believe that our team members are all accountable adults, not only to themselves but to each other, and we treat them that way. Our team works incredibly hard and is proven through dedication to their craft and our mission.

Our Solutions

Our products are designed for state and county social care program areas, including child welfare, childcare, child support, economic assistance and adult & aging agencies. These solutions leverage technology to allow case workers and social workers to easily collect, store, manage, and share case content and data more efficiently. By simplifying processes, our customers can spend more time engaging with the families they serve, make better informed decisions and achieve better outcomes.

TraverseA SaaS solution that allows for easy, on-the-go access to case files, case work and interview forms and intelligent insights on case content and materials, which lead to better engagement and better outcomes.

CompassCompass solution is some of our longer standing software that supports multiple markets for both state and county customers. Our focus on reducing time wasted on paperwork and administrative burdens allows case workers to better serve families in need.

Case Aide Services - Our trusted team of experienced child welfare professionals becomes an extension of agency staff supporting them with administrative tasks such as referral and records requests, compiling documents for court, and document organization. Workers can focus on fostering healthier families without sacrificing their own well-being.

remote work

Hybrid remote