Monday.com Support

Job Description

Salary: Compensation based on experience

Scott Electric has a current opening at our Greensburg, PA branch for a Full-Time Monday.com Support, M-F 8:00 am-5:00 pm. This position reports to the ERP Manager.

Job Summary:

As a Work Management & Collaboration Software Support Specialist, you will be responsible for supporting, optimizing, and maintaining project management and collaboration tools (e.g., Monday.com, Trello, Smartsheet, Asana, or Microsoft Planner) within a growing organization. This role is critical as the company prepares for an ERP implementation, ensuring smooth communication, task tracking, and cross-functional collaboration across teams.

The ideal candidate has experience in collaboration platforms, workflow automation, user training, and process optimization to ensure efficient project execution during the ERP rollout.

Key Responsibilities:

1. System Administration & Optimization (35%)

Configure and maintain the work management and collaboration tool(s) based on organizational needs.

Optimize workflows, templates, automation, and integrations with other business tools (e.g., ERP, CRM, Microsoft 365, Slack, Teams).

Ensure security settings, user roles, and permissions are correctly assigned.

Manage system updates and troubleshoot performance issues.

2. User Support & Training (30%)

Provide first-line support to employees using the platform for task tracking, project collaboration, and communication.

Conduct training sessions, create documentation, and develop best practices for tool usage.

Assist teams in configuring dashboards, reports, and automation to improve productivity.

3. ERP Implementation Support (20%)

Work closely with the ERP Project Manager to track project progress, milestones, and tasks within the collaboration tool.

Assist in documenting workflows, approvals, and communication plans during the ERP rollout.

Ensure alignment between work management software and ERP implementation phases (e.g., requirement gathering, UAT, training, go-live planning).

4. Process Improvement & Reporting (15%)

Identify opportunities to improve task tracking, workflow automation, and cross-department collaboration.

Create dashboards and reports to track productivity, project status, and collaboration efficiency.

Gather feedback from users and continuously enhance system usability.

Qualifications & Skills:

Required:

2+ years of experience in IT support, business applications, or work management software administration.

Hands-on experience with at least one work management tool (e.g., Monday.com, Trello, Smartsheet, Asana, Wrike, or Microsoft Planner).

Strong understanding of task automation, integrations, and workflow optimization.

Ability to train users, develop best practices, and document processes effectively.

Strong problem-solving and troubleshooting skills.

Must submit a background check and drug testing

Preferred:

Experience in supporting ERP or digital transformation projects.

Familiarity with APIs, Zapier, Power Automate, or similar integration tools.

Knowledge of project management methodologies (Agile, Scrum, Waterfall).

Strong Excel, Power BI, or reporting experience for data analysis.

Success Metrics:

User Adoption: High engagement and satisfaction with work management software.

Efficiency Gains: Reduction in manual tracking efforts and improved visibility into tasks and deadlines.

ERP Project Alignment: Effective use of collaboration tools to support ERP planning, execution, and communication.

Issue Resolution: Fast turnaround time for system support and troubleshooting.

Would you like to tailor this role further to your organizations specific needs?

Overview:

Founded in 1946 in the city of Greensburg, PA, Scott Electric Company is one of the largest independent electrical distributors in the United States, and has grown into a thriving business with storefront locations throughout Pennsylvania, Maryland, Ohio, and West Virginia. Opportunities exist for career-oriented individuals who are interested in successfully serving a customer base of electrical, mechanical, general contractors, industry, government agencies, municipalities, and retail hardware and building supply markets.

At Scott Electric Company, were committed to creating an inclusive workplace. We welcome all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We value the diverse perspectives and talents each person brings and believe that our differences make us stronger.

All employees are subject to and must execute an Employment Agreement that includes a restrictive covenant, (Non-Compete, Non-Disclosure). This restrictive covenant is for a period of 3 years or within 100 miles of any Scott Electric location.

Scott Electric offers a comprehensive benefits package, including:

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Referral program

Employee assistance program

Employee discount

Flexible spending account

Tuition reimbursement

Paid holidays

Employee Stock Ownership Plan (ESOP)

Salary: Compensation will be commensurate with experience and qualifications.

Schedule:

8-hour shift

Work Location: In person

Full-time