Help Desk Technician

Title: Support Center Technician

Pay Rate: $19-$21

Duration: 6-month contract

Locations: 5x/week on-site - 2020 N Meridian St., Indianapolis, IN 46202 (north of monument circle)

Hours/Shifts: Monday-Friday (7am-4pm) - on call 1 week per month

Must haves:

1+ year(s) of experience working directly with end-users/customers and troubleshooting in an IT environment

Experience with Microsoft 365 applications, Windows operating systems

Experience working with PC's, printer's, and other hardware for repair and troubleshooting

Job Responsibilities:

Provide troubleshooting, training, and support to users by phone, remotely, or on-site

Resolve issues like password resets, drive mapping, and printer mapping

Follow standard procedures for responding to and documenting ITSM ticket requests via ServiceNow