Help Desk Technician

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

SHIFTS AVAILABLE:

Wednesday-Saturday 2:30 PM-12:30am

Sunday-Wednesday 12:15 AM-10:15 AM

STARTING RATE: $20.00/HOUR

SHIFT PREMIUMS OFFERED:

6 PM – 12 AM – Additional $1.00 per hour

12AM – 6AM – Additional $2.00 per hour

IT Support Technicians will:

Have basic IT knowledge

Have an interest in pursuing a career in the IT field

Have the ability to multitask and prioritize a changing workload

Have a flexible schedule with the ability to work overtime if needed

Have strong organization and communication skills

Be a reliable and dependable worker

Duties include, but are not limited to:

Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email

Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer

Providing remote support, software loading, etc. for all hand-held and tablet technology tools