Teams/Exchange Technical Support

Our client, in the manufacturing industry, located in Glenview, IL; is looking for a Teams/Exchange Technical Support Specialist. This role will be a 6-9 month Contract position. The pay for this role will be up to $30/hour and will be a Hybrid opportunity (4-5 days a week onsite). The Technical Support Specialist will be responsible for troubleshooting issues between Microsoft Teams and Microsoft Exchange for the company's end users.

Position Info - Day to day responsibilities/understanding of the project this person is being hired on to do

Working in a support queue

providing level 2 and 3 support

receiving escalated tickets from service desk

Review requests (example. add move changes where teams don't have permissions, assist with creating a new team, troubleshoot voice call quality, troubleshooting email issues, etc.)

Sharepoint and Power Platform are nice to haves

Supporting up to 40,000 end users

PowerShell would be great, but there would be training provided on this

Ability to run scripts (not create scripts, just run them)

most things will be in web interface and 3rd party reporting tool

3-5 Must-Have Skills/Qualifications (what’s the minimum requirement our candidate should have?)

Team’s Exchange technical support experience (familiarity with suite of Microsoft applications)

Have been a part of an environment providing support for end users

Have been a point of escalation from the service desk team

Local to Glenview area (onsite 4-5 days a week)

Familiar with working in a ticketing queue