Desktop Support Engineer

Desktop Support

Pay: 30/hour w2

Start: ASAP

Duration: 12+ months

Location: Chicago, IL

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone or electronically

Recommend hardware and/or software improvements

Track customer issues and resolutions

Handle tickets in a timely manner

Experience with Service Now and AD

Help with W10 to W11 migrations/refreshes / any windows project

Respond to dispatched assignments via tickets or another request by end-users

Work independently or with managers or other techs

Have strong CS experience dealing with end-users

Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements

Be able to work overtime when requested or necessary

Be able to multitask and prioritize many different projects

Qualifications:

Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

5+ years of experience

Previous ServiceNow / large ticketing exp

Previous AD experience

Teachable

Able to hit the ground running

Able to pass a background check and drug test prior to starting