Mgr., Global Process Lead, SAP Warehouse (Exton, PA / Dublin, IE)

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary:

The Manager, Global Process Lead, [Product Supply Planning/Source to Pay/Production Execution/Warehouse Management], will lead end-to-end process and system design with the ability to identify gaps between the current and new SAP platforms, set the requirements and own the design for the new global solutions and processes in S4 HANA. This role sits within the Global Supply Chain Center of Excellence team and works closely with the Business Process Owners, Super Users, D&T support team, and S4 HANA Project teams.

Essential Duties and Responsibilities:

Conduct Super User meetings for process area

Assess Super User effectiveness; coach for capability building

Develop User Acceptance Testing; facilitate testing activities with Super Users

Build and maintain training materials

Identify process and system improvement opportunities

Escalate issues, identify root cause and corrective actions to enhance process controls

Drive action planning: Plan and execute break/fixes, enhancements and project milestones per plan

Champion and drive end-user adoption of SAP solutions in the organization

In partnership with Business Process Owners (BPOs), develop goals and objectives related to process area

Drives internal and external research and application of best practices within process area

Acts as the ambassador for measurement, accountability and a disciplined approach to process improvement

Drives collaboration across functional and geographical boundaries as required by enterprise wide, end to end, cross functional processes

Interpret and draw insights from ticket trends and create corrective/preventative action plans

Promote a culture that embraces system-driven solutions

Other duties as assigned

Basic Qualifications:

Bachelor's Degree in supply chain, computer science, data analytics, statistics, or related field; or equivalent work experience required

Work Experience:

Minimum 8 years (Mgr) in pharmaceutical services manufacturing or similar industry required

Preferred Knowledge, Skills and Abilities:

Experience in process improvement techniques and methods such as Lean, Six Sigma, etc.

Previous roles in process harmonization, analytics, data mining, and process governance

Strong Knowledge of and experienced user of ERP tools such as SAP, S4 HANA, SAP BI,

Deep Experience in process area [Product Supply/Source to Pay/Production Execution/Warehouse Management] execution and processes

Possesses strong written and verbal communication skills, including presentation

Possesses strong organizational and prioritization skills

Can articulate technical concepts to a non-technical audience

Superior problem-solving abilities; applies good judgement

Can work effectively with all levels of management and staff

Flexible; embraces change, possesses a positive attitude

Licenses and Certifications:

Certified in Production and Inventory Management (CPIM)-APICS preferred

Lean Six Sigma Certification-IASSC or Agile preferred

Certified Project Management Professional (PMP)-PMI preferred

Travel Requirements:

10%: Up to 26 business days per year

Physical Requirements:

Sedentary exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Additional Requirements:

Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures

Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities

Read and interpret data, information, and documents

Must maintain the ability to work well with others in a variety of situations

Must be able to multi-task, work under time constraints, problem solve, and prioritize

Ability to make independent and sound judgments

Observe and interpret situations, analyze, and solve problems

Need a car

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.