IT Support Engineer (m/f/d)

Join Tecan! Join the market leader!

Work in an international and dynamic environment, share our success!

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our IT team and bring your passion and talent to work.

IT Support Engineer*

Wiesbaden, Germany

Your contribution

Your team is passionate about technology and is responsible for providing technical assistance and support to users, your colleagues, to ensure that their computer systems, software, and networks function efficiently.

You will work in a cross-functional team of software engineers, architects and IT system engineers and other IT experts.

Provide IT support and resolve problems, incidents, and service requests to ensure end-user satisfaction (SPOC)

Support and maintain local end-user devices, including desktops, laptops, and other hardware

Manage hardware and software according to standard procedures

Diagnosis and rectification of hardware/software errors at the customer's premises

Procurement of standard IT client hardware

Provide IT training for non-IT colleagues

Support in the management of the following services: server, application, network

Participate in various IT system engineering tasks and projects to improve and optimize the IT infrastructure

Your background

We're not just looking for hard skills: We're looking for people who bring their passion and talent to work.

Bachelor’s degree (IT, Computer Science, or related field) or equivalent work experience

At least 2 years in a similar IT support role

Experience with Microsoft 365 administration

Proficient with Microsoft 365 tools (Outlook, Teams, Excel, etc.)

Experience in supporting end-user devices and troubleshooting technical issues

Excellent communication in English and German, both written and verbal

Knowledge of Cisco, AWS and Azure is an advantage

The passion to learn and grow with us

What makes working at Tecan unique

The chance to make it count and to have an impact on the world of tomorrow

Working in an international and diverse environment

The chance to grow your career within the company

Feel empowered by our strong and unique company culture

Comprehensive compensation and benefits package

Join Tecan, a great place to work!

Read about our recent certification from Great Place to Work .

We’re looking forward to receiving your application online .

Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

Only applications that fully meet our requirements will be considered.

For questions, please contact Lena Weyers: .

*We welcome applications from people of all genders.

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Our purpose.

At Tecan we are driven to improve people's lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count.

Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

Tecan Software Competence Center GmbH

Peter-Sander-Straße 41 a, 55252 Mainz-Kastel