Customer Service Representative

Responsibilities: * Provide customer with sales quotations, mainly consisting of equipment spare parts.

* Verify that customer purchase orders are correct, and match shared internal documents.

* Verify sales quotation accuracy against purchase order and convert to internal sales order.

* Print pick tickets for order materials and coordinate with planning / logistics groups.

* Follow the order through established process steps as necessary to include data entry in established reports for use by other department staff members.

* Create internal work orders as required for manufactured equipment and assemblies.

* Receive customer inquiries through customer portals and email communications.

* Collaborate with internal operations representatives for technical support.

* Effectively communicate with internal staff and customers regarding, proforma and final invoices.

* Coordinate with production control regarding back orders and active manufacturing efforts.

* Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts.

* Maintain good organization skills and attention to detail to help resolve any related order discrepancies.

Qualifications/Requirements: * Experience with JD Edwards or similar MRP system preferred.

* Experience with Microsoft Office Suite and web-based software interfaces.

* Open to the challenge of learning new computer-based systems and processes.

* Strong attention to detail and accurate data entry.