Project/Operations Coordinator

One of our MSP clients is seeking a proactive and detail-oriented Project/Operations Coordinator to support our growing team. This pivotal role ensures smooth day-to-day operations, fosters internal collaboration, and enhances client satisfaction in a fast-paced, service-focused environment.

Location: Charlotte, North Carolina

Schedule: Full-time, Day Shift Status: Exempt

Key Responsibilities

Operations Coordination

Support daily operations to uphold efficiency and compliance.

Promote cross-departmental communication to resolve issues quickly.

Assist in shaping and applying operational procedures.

Organize team meetings and client visit logistics.

Track ticket boards across departments to ensure timely client communication.

Support equipment procurement and manage inventory processes.

Handle check deposits using the online banking system.

Project Coordination

Plan and manage internal and client-facing IT projects from start to finish.

Collaborate with engineers to develop timelines, budgets, and documentation.

Coordinate resources, task assignments, and stakeholder communication.

Track progress, address project deviations, and recommend process improvements.

Types of projects include:

Internal IT initiatives

Client onboardings

Network upgrades (firewalls, switches, wireless)

Server migrations and upgrades (on-prem & cloud)

Microsoft 365 and Azure migrations (Exchange, SharePoint, Teams, Azure AD)

Qualifications

Proven experience coordinating IT projects, ideally in an MSP environment.

Strong understanding of project management methodologies and tools.

Exceptional organization, communication, and multitasking skills.

Ability to excel under pressure while maintaining a client-first approach.

Key Performance Indicators (KPIs)

Customer Satisfaction (CSAT) on Projects

Projects Delivered on Time and Within Budget

Perks & Benefits

Medical, Dental, and Vision Insurance 100% employer-paid for employees

Long-Term Disability & $10,000 Life Insurance Fully covered

401(k) with Company Match Eligibility at one year with progressive match up to 4%

Paid Time Off (PTO)

Begins accruing at 90 days

2 weeks in year one, 3 weeks starting year two

Unused PTO is paid out annually at anniversary

If you're ready to grow with a company that values operational excellence and strong client relationships, wed love to hear from you!

Required Skills:

Operations