Tidelands Ford Service Advisor

The responsibilities of a Service Advisor include greeting customers, listening to their needs, writing up repair orders, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Compensation and Benefits:

$700/week salary + weekly commission

Company Paid Medical

Dental & Vision

401K + Employer Contribution

Paid Time Off

Closed on Sundays

Paid Holidays

Service Advisor Responsibilities:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Requirements:

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

Personal and professional integrity

Computer skills and willingness to learn new programs

Tidelands Ford is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.