Assistant General Manager

Job Description

About Us:

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

Enjoy a 'chill' work attire

Be part of a rapidly growing concept

Develop into a chocolate-tasting expert other chocolates will never taste the same

Become a valued member of a cool team and local neighborhood community

Embark on a journey with us where there is room to grow and develop internallyCome shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

What we are looking for:

Leaders, not bosses. Your team wants to work both with and for you.

Experience and pride in promoting excellent employee culture and guest experience

Desire and ability to grow into a General Manager - and more! Were growing, and so can you!

Excellent communication skills, we believe in growing through collaboration and strong communication.

Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!ESSENTIAL FUNCTIONS

Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.

Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.

Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.

Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.

Team up with the Manager to exceed regulatory health and safety standards.

Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.

Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.

Generate concise reports on retail performance for Manager review.

Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.

Keep those POS register systems ticking perfectly at all times.

Ready to lead with style and substance? Let's shake things up at Milkshake Factory!REQUIREMENTS

Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting

Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials

Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays

Composure, positivity, flexibility, and time management ability necessary to succeed in a

performance-driven retail environment

Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills

Ability to plan and prioritize workload

Knowledge of Microsoft Office

Ability to lift and/or handle packaged goods and materials up to and including 25lbs

Full-time