Customer Service Representative

Job Summary: We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, resolving inquiries efficiently, and maintaining a positive brand experience. This role requires strong communication skills, attention to detail, and a genuine desire to help people. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner Provide accurate information regarding products, services, policies, and procedures Resolve customer issues and complaints with patience and empathy, escalating complex matters when necessary Document all interactions and updates in the customer service system Follow up with customers to ensure their concerns have been resolved satisfactorily Collaborate with other departments to ensure seamless service delivery Maintain a thorough knowledge of company products and services Uphold customer satisfaction and contribute to a positive team environment Relocation package (open for freshers & experienced candidates): Relocation Costs From Bacolod Airfare - 8,000 Relocation Allowance for 15days: Php 550/day Lodging (15days) From nearby provinces in CDO Transpo Reimbursement: 2,000 Relocation Allowance for 15days: Php 400/day Lodging (15days)

One way transportation (going home) will also be provided for show up candidates with at least 6mos CCE.

Relocation package will also be available for candidates with at least 6mos CCE.

10K SOB for Telco hires with at least 6mos CCE until Week of April 6 class.

Applicant must be at least 18 years old

Good computer navigational skills on multiple systems

Typing speed of 25 - 30 WPM Compensation and Benefits:

PHP 19000 - PHP 45000

Paid Trainings, 22 Paid Leaves, HMO Government Mandated Benefits, 13th Month Pay Other Qualifications

at least HS Grad (old curriculum) / SHS Grad

excellent Communication Skills

preferably with at least 6mos BPO experience

Job Type: Full-time