Infrastructure Specialist 2

Schedule: Part-time

Provides IT support and services to information system users and/or IT staff in infrastructure (e.g., installs, monitors/maintains, configures, upgrades, and/or administers/operates hardware and/or software; network connectivity, utilizes vendor supplied and 3rd party utilities for monitoring, conducts performance tuning for hardware and/or software, develops and maintains ad-hoc utilities or reports to automate processes), software development (e.g., extracts and performs data manipulation tasks, creates and/or modifies existing program modules, complies with software reusability guide-lines, writes test cases and/or scripts for unit and systems testing, verifies and documents unit and system test results to ensure software is producing desired results, de-bugs and revises programs when unit and system tests do not produce desired results, creates and/or modifies necessary program and/or application source code documentation in accordance with agency standards), database systems (e.g., performs database backup/recovery from DR plan, conducts data modeling and implements physical data models, provides database support, advises and consults with users on accessing various databases, resolves data conflicts and inappropriate use of data, provides performance tuning and configuration for query language statements, monitors security and validates all updates through database connections), and business process analysis (e.g., creates information technology process flows and flowcharts, assists with the validation of requirements necessary for the successful completion of the information technology projects) meeting agency business needs and objectives.

Agency Administrator for DAS/OIT mandated Microsoft Office 365 accounts. Responsible for tracking user license levels (Outlook up to E5 license). Add, remove and modify as needed for incoming and outgoing employees and contracted individuals. DUO mobile multifactor authentication (MFA) Administrator. Add, remove, modify and troubleshoot user accounts via web admin dashboard for employees and contracted individuals. Agency Administrator for External Workforce user accounts. Manage all contracted individuals of OEC Office 365/DUO 5x accounts.

Agency Lead on WIFI and physical network infrastructure expansion to accommodate current and future e-ticketing plans. Plan and coordinate events/projects with OEC contractors.

Innovate Ohio Platform (IOP) agency Administrator working to reduce overall State of Ohio user account footprint through purging of inactive/idle employee/contractor accounts.

Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques).

Promotes system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards. Stays current regarding new technologies, standards and techniques and learns and/or acquires new skills as required.

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology