General Manager Information Technology

Job Summary:

General Manager – Infrastructure & Documentation is responsible for managing and optimizing the organization's IT infrastructure, ensuring its security, reliability, and scalability. The role also includes maintaining comprehensive IT documentation to support operational efficiency, compliance, and risk management. The position requires strong leadership, technical expertise, and process improvement capabilities.

Key Responsibilities:

Infrastructure Management:

Design, implement, and manage robust IT infrastructure solutions, including servers, networks, cloud services, and cybersecurity measures.

Ensure high availability, performance, and security of IT systems.

Oversee data center operations, storage, backups, and disaster recovery planning.

Optimize network architecture, including LAN, WAN, VPN, and firewall configurations.

Collaborate with vendors and service providers to maintain infrastructure components and procure necessary hardware/software.

Evaluate and integrate new technologies to enhance IT infrastructure efficiency.

Security & Compliance:

Implement and monitor IT security policies, standards, and procedures to safeguard company assets.

Ensure compliance with industry regulations, such as ISO, GDPR, HIPAA, or other applicable standards.

Conduct periodic security assessments, vulnerability scans, and risk mitigation strategies.

Maintain access control, authentication, and identity management systems.

Documentation & Process Standardization:

Develop and maintain IT documentation, including system architecture, configurations, policies, procedures, and troubleshooting guides.

Create standardized IT processes and workflows to enhance operational efficiency.

Ensure proper version control and accessibility of all IT documentation.

Facilitate knowledge sharing within the IT team through well-structured documentation and training.

Team Leadership & Support:

Lead and mentor a team of IT infrastructure specialists and administrators.

Provide technical guidance and support to resolve escalated IT issues.

Coordinate IT infrastructure projects, ensuring timely delivery within budget.

Collaborate with cross functional teams to support business needs and digital transformation initiatives.

Performance Monitoring & Reporting:

Establish KPIs to track infrastructure performance, uptime, and resource utilization.

Generate regular reports on IT infrastructure health, security incidents, and project progress.

Proactively identify areas for improvement and recommend strategic initiatives.

Qualifications & Skills:

Bachelor's degree in computer science, Information Technology, or related field.

15+ years of experience in IT infrastructure management, with at least 5 years in a leadership role. Expertise in networking, cloud computing, virtualization, and cybersecurity best practices.

Handson experience with infrastructure technologies such as Windows/Linux servers, firewalls, VMware, Azure/AWS, and enterprise storage solutions.

Strong understanding of IT governance, compliance frameworks, and documentation standards.

Proficiency in ITSM tools and automation frameworks.

Excellent problem solving, communication, and project management skills.

Industry certifications such as CCNA, ITIL, CISSP, or PMP (preferred).