Scheduling Coordinator

Description

The Scheduling Coordinator acts as a liaison between the patient and physician, managing all incoming calls and directing them appropriately. Responsible for scheduling and rescheduling services, responding to patient care questions, processing medication requests, and assisting with related administrative tasks.

Requirements

Qualifications and Experience

High school diploma or equivalent

Minimum two years of customer service experience, preferably in a medical office setting

Comfortable using multiple technology-based communication systems effectively and simultaneously

Previous experience using a multi-line phone system, preferred

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Ability to act with integrity, professionalism, and confidentiality

Responsibilities include but are not limited to, the following

Utilize practice management software to perform specific duties

Primary resource for all incoming calls

Direct all incoming calls to the appropriate staff/department based on pertinent information received from the caller

Return phone calls within acceptable time frames

Handle urgent/emergent situations arising from the patient, through the hospital or home health organizations

Maintain Urgent fax documents

Manage incoming and outgoing referrals including requesting patient medical records to assist in scheduling new patient referral requests

Maintain No Show list and attempt to contact patients twice to reschedule

Update pertinent information in a patient chart

Maintains a pleasant, cooperative demeanor while performing all duties

Notify Team Lead or Manager of issues interfering with department operations

Other

Follows all applicable department and practice policies and procedures

Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice

Maintains detailed knowledge of practice management and other computer software as it relates to job function

Attends all regular meetings

Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned