Customer Service

Job Description

CDS Administrators, Inc. (CDS) is a locally owned and operated employee benefit services firm in the greater Pittsburgh area. We are seeking candidates interested in working in a fast-paced environment in a growing organization. The company specializes in benefit administration for union plans and prioritizes exceptional customer service. CDS values our employees; we promote from within, and are invested in training and development.

This position will be based in our Harmony Office, Monday through Friday 8:00am to 5:00pm with a 60 minute unpaid lunch.

Who we are looking for

We are looking for people who want to build a career. This position requires attention to detail, a desire to learn, technical proficiency, ability to multi-task and an aptitude and heart for customer service. We are willing to train the ideal candidate in the deep industry knowledge necessary for success in this role.

Here’s what you’ll be doing:

· Data entry to process eligibility information including enroll participants, process address changes, new dependents and terminations of coverage. Benefit coordinator will learn COBRA, carrier updates, assigning correspondence to participant or group records, participant communications, claims processing and error reports.

· Provides customer service support to team including but not limited to, answering participant or Employer inquiries, participant research, completing action items as a result of phone inquiry.

· Review client and participant records to identify discrepancies and communicate the discrepancy with the appropriate party

· Reconcile participant accounts to ensure accurate billing in conjunction with enrollment which may include generation of refunds or transfer request.

· Manage electronic enrollment files, data input and extract capabilities

QUALIFICATIONS

· Bachelor’s degree preferred

· Prior computer and customer service related experience preferred

· Must also be able to critically think independently and make educated decisions while utilizing the resources available.

· Must have the ability to manage their own time throughout the day while actively listening to clients’ needs

· Proficiency with Microsoft Office Suite preferred

Full-time