Desktop Support Analyst

About the Company - Our Investment Banking Client is looking for an experienced Desktop Support Analyst to join their team on a full-time basis. You'll be responsible for supporting 2 offices located in San Francisco and Menlo Park, CA.

About the Role - Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensure desktop computers interconnect seamlessly with diverse systems including: file servers, email servers, application servers, and administrative systems. Document incidents and solutions in a proprietary ticketing system. Escalate certain issues to appropriate resource. Assist in connecting conference calls, including video conferencing. Configure and troubleshoot mobile devices as needed. Support multiple regional offices. Ability to participate in an on-call schedule, and work additional hours when needed.

Responsibilities

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines

Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

Ensure desktop computers interconnect seamlessly with diverse systems including: file servers, email servers, application servers, and administrative systems

Document incidents and solutions in a proprietary ticketing system

Escalate certain issues to appropriate resource

Assist in connecting conference calls, including video conferencing

Configure and troubleshoot mobile devices as needed

Support multiple regional offices

Ability to participate in an on-call schedule, and work additional hours when needed

Qualifications

Experience in an IT environment that includes training and support of users a plus

Experience within a Windows/Microsoft Office based environment a plus

Network Troubleshooting (DHCP, Connectivity, DNS, etc.)

Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers)

Knowledge of Intune, WebEx, Teams, Zoom, and Citrix

iOS and MacOS knowledge is helpful

Required Skills

Should be able to prioritize, and have excellent oral and written communication skills

Must be able to work independently, and as part of a team when needed

Must have strong problem-solving and learning skills

Must be able to lift, move, and install equipment as needed

Preferred Skills

Education - BS/BA/MS in Information Technology / Computer Science or equivalent