Service Desk Support - Onsite

Job Description

Service Support- Help Desk

Key Requirements:

Respond to queries either in person or over the phone.

Utilize call tracking software experience, such as remedy

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.

Provide an exceptional client experience

Deliver on our commitments

Build trust by thinking and acting with integrity

Create an environment that inspires innovation

Full-time