Receptionist / Administrative Assistant

4pm-8pm Part Time EOW

Fredericksburg Health and Rehab Center

3900 Plank Road

Fredericksburg, VA

Position Summary

The primary responsibility of this position is to answer all incoming calls and provide assistance to visitors entering the facility. The incumbent may perform additional clerical duties. The incumbent is the primary example of customer service and should always be courteous and helpful to customers on the phone and in person.

Essential Functions

Manages the telephone and switchboard:

Operate paging/telephone system as required

Answers calls timely and courteously

Directs calls promptly and accurately

Assists visitors upon arrival to the facility:

Greets visitors upon entry to the building courteously

Assists those visitors by giving directions or contacting the person they have come to visit

Ensure all visitors/vendors sign in

Demonstrates customer service skills in every interaction via phone or in person

Greets people effectively

Offers assistance

Maintains a neat and orderly work area

Demonstrates awareness of environment and focuses attention on the front entrance

Performs other clerical duties as assigned:

Assists the administrator or others with special tasks or projects

Performs duties related to mail handling and filing as needed

Prepares informational packets, brochures, etc. that are maintained in the front area for visitors

Assist with administrative duties as directed (including typical filing, posting accounts, data entry, etc)

Order supplies, as directed

Attend in-service education programs in order to meet facility educational requirements

Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information

Maintain confidentiality of resident and facility records/information

Protect residents from neglect, mistreatment, and abuse

Protect the personal property of the residents of the facility

Others as directed by the supervisor or administrator

License, Education, and Experience

Organized and detailed in work performance

Good communication skills with excellent self-discipline and patience

Genuine caring for and interest in elderly and disabled people in a nursing facility

Comply with the Residents' Rights and Facility Policies and Procedures