Senior Client Success Manager

DeepIntent is the healthcare advertising platform marketers trust to drive effective campaigns. Purpose-built for healthcare and privacy-safe, the DeepIntent platform unites media, identity, and clinical data to produce industry-defining health intelligence. Consistently proven to deliver real-world results based on real-time optimization, the DeepIntent platform powers more than 600 pharmaceutical brands and all the leading healthcare agencies to innovate, differentiate, and reach their audiences across all channels and devices. For more information, visit DeepIntent.com or find us on LinkedIn.

What You’ll Do:

DeepIntent is seeking an experienced Sr Client Success Manager to join our Client Success team. The Client Success team is responsible for providing excellent client service and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys.

Each Sr Client Success Manager oversees their own book of business and builds relationships with each client to understand their business goals and help them achieve success using DeepIntent’s solutions. The Sr Client Success Manager should have a strong knowledge within the programmatic landscape and is a key contributor in the overall growth of the company.

Responsibilities:

Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)

Develop, grow and maintain solid customer relationships with clients through exceptional client service

Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics

Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews

Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations

Help develop best practices within the Operations organization through internal collaboration

Stay current with best practices, strategies, and industry standards related to digital marketing

Work with Sales Executives and Campaign Managers to ensure the accuracy of all IO related data

Who You Are:

5+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry

You have a great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a BIG plus!

Have a desire to work in a rapidly growing and ever-changing startup environment

You are detail oriented and organized with flexibility to work on diverse projects and accounts

Strong verbal and written communication skills

Proficient with Word, Excel and PowerPoint

Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)

Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $100,000 - $120,000. The base salary range takes into consideration each candidates skills, experience and qualifications. In addition, we offer a quarterly bonus plan and competitive benefits as well as many other company offerings.

DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.