Automotive Appointment Scheduler

Job Description

Join Our Team as a Ford Automotive Service Scheduler!

Are you organized, customer-focused, and passionate about providing exceptional service? We're seeking a dedicated individual to join our team as a Ford Automotive Service Scheduler. In this role, you'll play a crucial part in ensuring our customers receive efficient and top-notch service for their Ford vehicles.

Position: Ford Automotive Service Scheduler

Location: Johnson Ford, Burlington NJ

Hours: Monday to Friday, With Saturday Rotation.

Responsibilities:

Outbound and Inbound Calls: Engage with customers to schedule service appointments and provide updates.

Appointment Scheduling: Coordinate service appointments based on customer preferences and availability.

Shuttle Services: Arrange shuttle rides for customers when needed, and perform shuttle rides if needed.

Vehicle Drop-offs and Pick-ups: Coordinate vehicle drop-offs and pick-ups to ensure smooth service operations perform pick-up and delivery of customers vehicles when needed.

Support Service Desk: Assist the service desk with administrative tasks and customer inquiries as needed.

Requirements:

Customer Service Skills: Excellent communication skills with a friendly and helpful demeanor.

Organizational Abilities: Strong attention to detail and the ability to manage multiple tasks efficiently.

Team Player: Collaborative mindset with the willingness to assist colleagues and support team goals.

Experience: Previous experience in customer service or scheduling roles preferred.

Why Join Us? At Johnson Ford, we pride ourselves on delivering outstanding customer service and creating a positive work environment. As a Ford Automotive Service Scheduler, you'll have the opportunity to work with a supportive team and contribute to our commitment to excellence in automotive care.

Benefits:

Competitive Pay: Enjoy a competitive salary and benefits package.

Regular Hours: Maintain a stable schedule with Monday to Friday shifts.

Career Development: Opportunities for growth and advancement within the company.

Justin Schreck

Service Manager

ext 345

Full-time