IT Support Specialist

Company: Total Shape

Location: Remote

Salary: $3,500/month

Position Overview:

As an IT Support Specialist, you'll be the first point of contact for all technical support requests. You'll ensure our team has the tools and support to work efficiently by promptly resolving hardware, software, and connectivity issues.

Key Responsibilities:

Provide first-level support for technical issues via chat, email, and video calls

Troubleshoot software, hardware, and network-related problems

Install and configure software and applications

Maintain inventory of IT assets and tools

Support onboarding/offboarding processes for new and exiting employees

Document technical issues and solutions to build a knowledge base

Qualifications:

Proven experience in IT support or a similar role

Strong knowledge of Windows, Mac OS, and common office productivity tools

Familiarity with remote desktop applications and help desk software

Excellent communication and problem-solving skills

Ability to work independently in a remote environment

Why Join Us?

Work from anywhere

Supportive, friendly team culture

Opportunities for professional growth

Competitive salary and flexible schedule

Ready to Apply?

Search on Google for “Total Shape” and then go to our Jobs page on the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.

Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.

We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.

*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.

We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.

If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***