IT Help Desk Technician

This position is for temporary engagement through our staffing partner DZConneX. Candidates must be authorized to work in the United States for this position.

This role will be based fully on-site in Santa Monica, CA.

Naughty Dog is seeking a Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have previous experience assembling/repairing custom high end PCs, technical hardware/software knowledge, exceptional customer service skills, and will be able to collaborate well in a team environment. The candidate would also have a strong passion for building PCs, customer service, problem solving, and supporting cutting edge hardware and software solutions. If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth and development, we would love to hear from you.

What will you do:

Build custom PC workstations on-site on a regular basis

Serve as first point of contact for hardware and software technical issues

Perform remote and local troubleshooting and diagnostics

Install, modify, and repair computer hardware, software, and peripherals for users

Assist with equipment setup and deployment to local and remote users

Follow up with users and see problems through to resolution

Document instructions and resolutions

Properly escalate unresolved queries to the next level of support

Organization and inventory of IT hardware

Shipping and receiving IT hardware

Movement of user equipment and or servers throughout the office

Additional responsibilities may be assigned as needed

What skills will you use:

Proficiency building PCs and working with PC hardware

Strong client-facing customer service and communication skills

Strong troubleshooting skills

Strong understanding of the Microsoft Windows 10/11 operating systems

Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Microsoft Teams, and Outlook

Bonus Skills:

Operating Systems: Windows 11, Ubuntu

Languages: Python, SQL, PowerShell, Bash

Software: JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro

Scripting and automation

Familiar with A/V systems

Familiar with live streaming hardware and software

Familiar with Sony PlayStation hardware and peripherals

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.

The estimated base pay range for this role is listed below, this is an hourly rate.

$31—$34 USD