Sales Associate

Pay: $0 per hour

At Great Wolf the Sales Associate uncovers, converts and services high volume group and event business in accordance with goals established by Lodge leadership, contributing to the overall success of the Lodge.

Essential Duties & Responsibilities:

Convert group and meeting inquiries to sales via fast response time, exceptional sales skills and diligent client service

Build and maintain key client relationships, generating repeat business and lifetime value

Demonstrate strong account management fundamentals, including effective entry of all activities in CRM system, tracing next steps, pipeline management and setting future meetings.

Prepare compelling group proposals, sales materials and contracts that result in sales wins

Create and update quarterly sales action plans outlining business development objectives and market segment strategy

Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the lodge

Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program

Provide consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events

Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.

Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies

Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure

Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems

Submit a weekly report to the director of sales and catering documenting sales activities, converted business and pipeline progression

Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts

Basic Qualifications & Skills:

Associates degree in hotel/hospitality or related field or equivalent experience/education combination

Minimum 2 years relevant experience in hospitality industry

Demonstrated proficiency in Microsoft Office Suite

Successful completion of criminal background check and drug screen

Successful Department of Motor Vehicle check

Professional communication skills both verbal and written

Desired Qualifications & Traits:

Significant customer service experience

Strong problem solving and organizational skills

Attention to detail and ability to exceed quality standards

Enthusiastic and positive energy

Multi-tasking ability

Physical Requirements:

Able to lift up to 20lbs

Able to bend, stretch, and twist

Able to stand or sit for long periods of time

Application Instructions:

Position Close Date:

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Required

Preferred

Job Industries

Other

Full-Time