Customer Service Rep

On Time Staffing is seeking Distribution CSR for our internationally recognized company located in Tracy, CA!

Starting pay rate: $20.50-$21

Shifts:

4am-12:30pm

3pm-11:30pm

11pm-7:30am

Job description:The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner

Processes and inputs all customer orders

Produces stock reports to check for product availability

Produces all related paperwork and necessary information required for customer work orders

Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary

Provides follow up with other departments to ensure service standards are being met

Assures proper invoicing of accounts by verifying computer generated invoices- Prepares shipping and tracing information to customers as required

Maintains damage records and back order logs

Communicates customer feedback to management including any signs of dissatisfaction

Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes

Oversees all paperwork associated with orders and maintain the corresponding files

Maintains current and accurate procedure manual, which details the processing requirements for each account

Job Requirements:

10-key

Hours of availability

HS Diploma/GED

Microsoft Applications

Shipping Software System

Typing skills

Benefits of working with us:

Healthcare/Dental/Vision

Accident Insurance & Employee Assistance Programs

401K Retirement Plan with Match

Weekly Pay

Referral Bonuses

Refer your friends and family for a $50 Referral Bonus after 80 hours worked

Call for more information!

On Time Staffing is an Equal Opportunity Employer and qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision-making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status or any other characteristic protected by applicable law.PandoLogic. Keywords: Customer Service Representative, Location: Tracy, CA - 95376, PL: 597523065

Full-Time