Call Center Representative

Job Description

Description

Join Web Craft Stylers in Cincinnati, OH as an Call Center Representative !

Company: Web Craft Stylers

Location: Cincinnati,OH

Salary: $3680 to $4250 per month

Schedule: Monday to Friday

About Job:

The Call Center Representative is responsible for handling inbound and outbound calls to provide excellent customer support and service to clients of [Company Name]. This role includes addressing inquiries, resolving issues, and ensuring customer satisfaction. An ideal candidate will possess strong communication skills, patience, and a commitment to delivering exceptional service.

Key Responsibilities

Customer Support: Respond promptly to incoming calls, addressing inquiries and providing information on products, services, or company policies.

Issue Resolution: Investigate and resolve customer complaints or issues efficiently, escalating complex cases as needed.

Data Entry: Accurately document customer interactions, issues, and resolutions in the company’s database.

Follow-Up Services: Schedule follow-up calls to ensure issues are resolved to customer satisfaction and any additional needs are addressed.

Quality Assurance: Maintain high standards in communication and adhere to call center scripts and company policies.

Product Knowledge: Stay informed about current company products, services, and any changes in policy or process.

Skills, Knowledge and Expertise

Education: High school diploma or equivalent.

Experience: Prior call center or customer service experience preferred.

Communication Skills: Excellent verbal and written communication skills.

Problem-Solving Skills: Ability to think quickly and handle complex situations effectively.

Organizational Skills: Detail-oriented with strong data entry skills.

Customer-Oriented Attitude: Ability to remain calm, patient, and professional with customers at all times.

Benefits

Health, dental, and vision insurance.

Paid time off (PTO) and holiday pay.

Retirement savings plan with company match.

Employee discounts on Webcraft Stylers products.

Opportunities for career development and advancement.

Ongoing training and support to develop skills.

Full-time