Concession Manager

Location Fenwick, York

Workplace Type On-site (Department Store Concession)

Contract Full Time (38 hours per week)

About the Company

Russell & Bromley is the destination luxury fashion footwear & accessories brand for the everyday. A leading force in British fashion with over 40 stores operating across the UK and Ireland.

Combining European craftsmanship with a British glint in the eye, Russell & Bromley offers iconic style and on-trend design that empowers people to feel exceptional every day. Founded in Lewes in 1880, borne from a love story between Albion Russell’s daughter, Elizabeth, and George Bromley — today the business remains family-owned, operated, and proudly independent.

The Russell & Bromley business is entering an exciting period of growth with Vision 2030, an ambitious five-year roadmap to fuel our future success. Strategic actions include a commitment to brand and product transformation, expansion of our UK & IRE retail footprint, and the relocation of our HQ to Soho, London — now home to our in-house design, creative, and product studios.

About the Role

As Concession Manager at our Fenwick York location, you’ll take ownership of the day-to-day running of our brand presence within this premium department store. You’ll lead a small team, delivering exceptional customer experiences that drive performance and represent our brand with pride.

You'll be responsible for:

Leading by example on the shop floor to drive sales and KPIs

Providing coaching and development to your team to deliver five-star service

Ensuring effective visual merchandising and stock replenishment

Building strong relationships with Fenwick colleagues and management

Managing rotas, holiday planning, and store operations in line with company expectations

About You

You’ll bring proven retail leadership experience, ideally within a fashion, footwear or accessories environment, and have the ability to inspire and motivate a team.

We’re looking for someone who is:

Commercially astute with a focus on results

Passionate about styling and luxury customer service

An excellent communicator and team player

Organised and proactive, with great attention to detail

Confident in using store systems and analysing performance

Due to the high volume of applications, we regret that we will only be able to contact successful candidates within two weeks.