Customer Service Representative Second Shift

Job Summary

This job is full time and will require you work one weekend day. Shift is 2pm to 10pm.

Essential Duties and Responsibilities

Greet members, prospective members and guests by providing exceptional customer service

Handle all front desk related activities not limited to:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check ID and Member barcodes into the system

New member sign-up

Take prospective members on a tour of the club

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Assist in monitoring for safety of persons and cleanliness in the club

Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

Stock locker rooms with proper supplies/paper products.

Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

Customer service background preferred

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude at all times

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent preferred

Must be 18 years of age or older

Physical Demands

Continual standing and walking during shift

Continual talking in person with members and answering incoming membership calls

Must be able to occasionally lift up to 50 lbs

Will dilute and clean with chemicals during shift

Clean and sanitize equipment and often used surfaces in the club

Monitor club and assist members throughout entirety of shift

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.