Inbound Sales Supervisor - Cancun

Inbound Call Center Supervisor:

The Inbound Call Center Supervisor will help hire, train, motivate and supervise inbound call center agents and activities that drive sales production. By providing our customers and clients world class service, the Inbound Call Center Supervisor will assure that the call center is functioning at peak performance. This will take place by overseeing inbound sales agents progress, identifying areas that improve measures of success, answering questions, handling complaints and by providing the ultimate support to inbound sales agents on the team and to the clients we serve.

Job Summary:

The core responsibility of this role is to connect with customers, ensuring their needs are met and building strong relationships. Ideal candidates will be skilled in responding to inquiries, assisting with dining reservations, and proactively offering customized solutions to boost customer satisfaction and loyalty.

Key Responsibilities:

Fluent in Spanish and English

Accountability in assigning tasks to the inbound sales agents

Ability to utilize data and measure KPI's that track performance.

Collaboration with executive leadership within the call center to set targets and goals for the week, month, and year.

Motivating your team by providing constructive feedback to improve sales and conversions.

Enthusiasm for recruiting and generating new employee leads by gaining referrals and promoting referral campaigns.

Participation in training and onboarding

Responsibility in providing new inbound sales agents with the tools required for success.

Thorough documentation of any issues that require escalation in reporting.

Preparation of time sensitive performance reports regularly (weekly, monthly, annually)

Motivate the inbound sales agents and maintain optimum performance in the center.

Daily opportunities to practice and teach customer service, sales, marketing, and effective communication to fellow employees.

Requirements

Experience working in sales.

Minimum 3 years of call center management experience is required.

Leadership skills to select, evaluate, engage, motivate, mentor, train, reward and lead team members.

Strong listening, written and verbal communication skills.

Strong problem solving, decision making and organizational skills.

Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases.

Attention to detail and accuracy.

Flexible and adaptable to changing situations.

Ability to multi-task in a fast-paced environment.

Ability to work independently and collaboratively with other teams to achieve goals, grow business and service all aspects of client needs

Weekly Work Schedule:

Tuesday to Friday 12:00 pm-9:00 pm & Saturday 8:00 am-5:00pm (Cancun Time)

Requirements

*Physical Requirements*

Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

*ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.