Security Field Supervisor (Operations)

Overview

OneService Security Services, Inc., a division of the trusted OneService Companies, is dedicated to delivering exceptional services in commercial building maintenance, uniform security, and concierge solutions. Our commercial clients include a diverse group of building owners, property managers, developers, and facility managers, all of whom rely on our expertise to maintain and enhance their properties. On the residential side, we proudly serve property managers of apartment complexes, gated communities, homeowner associations (HOAs), condominiums, and cooperatives, ensuring seamless operations and exceptional service tailored to their unique needs.

For over 35 years, OneService has proudly operated as a privately held, family-owned business. Our ownership and senior management remain deeply involved in the daily operations, ensuring a hands-on approach to excellence. Committed to our customers, we are relationship-focused and available 24/7, with a strong emphasis on resolving service issues the same day they arise.

Job Skills / Requirements

Seeking to interview candidates that possess a valid NYS Security Guard License and NYS Driver License (CLEAN RECORD A MUST).

You will check-in with the Account Manager and/or Dispatcher at the beginning of your shift. You will be assigned a company vehicle to operate during your shift.

The position will hold a normal schedule of Tuesday to Saturday from 8pm to 4am. Flexibility for overtime at the end of the shift and being able to switch shifts with other supervisors is a necessity.

Will be responsible for the following duties:

Staff Management:

- Help to hire and train security guards;

- Assist with scheduling shifts and assigning tasks;

- Evaluate performance and provide feedback;

- Address disciplinary issues & performance concerns;

2. Site Security Operations:

- Conduct regular site inspections;

- Monitor surveillance systems & respond to alarms;

- Implement & enforce security protocols and procedures;

- Investigate incidents & document findings

3. Incident Response

4. Client Relations:

- Address client concerns & ensure customer satisfaction;

- Provide regular reports on security activities and incidents;

- Collaborate with clients to develop & implement customized security plans;

5. Training and Development:

- Deliver ongoing training to guards on various topics;

- Stay updated with security industry trends;

License/Certification:

Driver's License (Required)

NYS Security Guard License (Required)

Additional Information / Benefits

Health Benefits Available to Full-Time employees after 90 days of employment.

Medical

Dental

Vision

This job reports to the Account Manager

This is a Full-Time position