Program Director

Are you an experienced professional with a passion for leadership, legal analysis, and driving operational excellence? NJHA is a mission-driven trade organization, supporting hospitals and other healthcare providers across the state to improve the health of the people of New Jersey.

We’re looking for a Program Director in Unemployment Compensation to take the reins of a high-performing team, optimize processes, and provide exceptional client service in the complex world of unemployment insurance. This hire will have a vital role in shaping department policies while identifying and creating opportunities for department growth.

What you’ll do:

Lead, support, and develop the Unemployment Claims staff including claims examiners and administrative staff, providing opportunities for training and growth

Represent clients at unemployment hearings, prepare witnesses, and advise clients on appeal strategy

Oversee day-to-day department operations and ensure service excellence by streamlining processes, enhancing productivity, and improving operational efficiency in collaboration with the Chief Operating Officer

Maintain up-to-date knowledge of legislation, regulations and industry trends related to unemployment insurance, ensuring department adherence to all applicable legal requirements and NJHA policies

Identify opportunities for business growth and build strong client relationships to further expansion of services to existing and new clients.

Prepare reports on trends, risks, and performance to executive committees

Qualification:

Bachelor’s degree required (B.A. or B.S.); Advanced degree preferred

3+ years of experience in unemployment claims or a related field

Strong knowledge of federal and state unemployment laws and regulations

Experience in business operations and workflow management with a vision for scaling services and shaping the future of the department

Legal or government hearing experience strongly preferred

Exceptional communication and relationship-building skills

A proactive, data-driven mindset