Help Desk Specialist

Our client, the leader in the Entertainment and Sports industry, has an immediate opening for a new Help Desk team member in Arlington. If you're even remotely interested in sports, you won't find a cooler place to work. Even if you aren't a sports fan, this is an amazing place to work and grow your career.

This is an ongoing, multi-year, open-ended contract position. PTO, paid holidays, a retirement plan, and healthcare are all offered. Third-party candidates will not be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides support to staff for technology related issues

Manages escalation of major issues to third party support personnel

Performs support and troubleshooting of software on desktops and laptops

Maintains technical proficiency on all end-user computing platforms: personal computers and laptops, (BOTH Windows AND Mac experience required), Microsoft Office, internet applications, scouting system, accounting applications, CRM, and other customized applications

Assists with large hardware and software installations

Logs new calls, updates and status changes in Help Desk ServiceNow Portal

Manages and updates documentation of standard procedures

Other duties as assigned

Participate in day-of-game and after-hours support rotation schedules

JOB REQUIREMENTS: Must meet the following minimum requirements:

Minimum of a 4-year Bachelor’s degree or equivalent of education, certifications, and professional experience

Minimum 2 years of previous experience in an Information Technology support position

Exemplary written and verbal communication skills are a MUST

Excellent general computer skills in a Microsoft Windows environment

Ability to work well with people in a support and training role

Ability to effectively diagnose and repair computer hardware and software problems

Understanding of computer networking concepts

Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications

Display professional image and demeanor

Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed