EV Technical Service Agent

Job Title: EV Technical Service Agent

Job Type: Contract

Location: Remote (WFH Street Rose City MI 48654)

About GM Energy:

Join a fast-paced team that’s redefining energy solutions at General Motors (GM)! GM Energy, launched in 2021, is driving innovation across the energy and power sector with products like Ultium Home and Ultium Commercial. From energy storage systems to vehicle-to-grid capabilities, GM Energy’s vision is bold: a world with no grid outages, powered fully by renewable, decentralized energy.

Be a part of this groundbreaking journey as we shape the future of energy with GM’s legacy of excellence and sustainability.

Position Summary

We are hiring Technical Service Agents to support Ultium Home customers with technical diagnostics, remote troubleshooting, and warranty-related service case management for EV charging equipment.

This is a remote contractor position that allows for flexible, off-site work with 20–30% travel as needed to support service initiatives.

Key Responsibilities

Perform remote diagnostics and troubleshooting of Ultium Home charging systems

Provide technical guidance and support for on-site service teams

Manage customer cases in CRM systems, including updates and escalations

Handle parts orders, warranty claims, and return merchandise authorizations (RMAs)

Support and create training materials for new agents

Lead technical escalations and provide expert-level product support

Capture and report insights to improve workflows and customer satisfaction

Required Qualifications

Associate or Trade degree in a related field, or 4+ years equivalent electrical experience

3+ years’ experience as an electrician or working on electrical systems (EV charger experience highly preferred)

2+ years’ experience in a customer-facing or call centre environment

Working knowledge of Microsoft Word, Excel, PowerPoint, and Salesforce

Valid driver’s license

Strong verbal and written communication skills

Proven ability to troubleshoot, solve problems, and manage priorities in dynamic environments

Demonstrated safety-first mindset