Account Coordinator-Intermodal

About Cornerstone Systems

Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence.

Job Summary

Cornerstone Systems is seeking an Account Coordinator- Intermodal for our office located in La Porte, TX. The Account Coordinator, supporting the Intermodal Operations department, represents the core of our Company’s operation as they are responsible for coordinating daily freight load movements on a national scale, while maintaining customer satisfaction in an extremely high-pressure, time-sensitive atmosphere. They are motivated, self-starter able to manage multiple projects at once within a fast-paced environment. This role is crucial in ensuring compliance with company SOPs, maintaining service excellence, and contributing to the growth of our customer and carrier network. While the following outlines the general responsibilities and requirements, it is not exhaustive, as flexibility and initiative are highly valued in this dynamic role.

Primary Duties and Responsibilities:

Dispatch & Customer Service

Determine and secure most profitable equipment type including equipment requests

Schedule pick up appointments based on customer guidelines

Dispatch origin carrier/destination carrier

Perform rail billing and assign gate reservations when needed

Monitor and work Pre-ship and Origin as well as transit/destination tabs in Edge

Manage equipment pools, reconciliation, and reporting

Ensure loads are in gated and ensure termination of empty equipment in a timely manner

Enter all relevant information (arrival and departure times, notes, etc.)

Review and work active alerts in Edge

Communicate and enter carrier deductions if applicable

Review and process accessorials which occur at origin and destination

Communicate with carriers, customers, and railroads

Review team emails, prioritize, and respond in a timely manner

Run various reports which will assist in properly managing customer’s loads

Provide problem resolution as needed

Identify trends or concerns with each customer and/or carrier and communicate to the team leader, manager, and/or sales

Communicate any additional charges which could occur to the customer

Back Up for other team members and/or team leader, as needed

Provide on-call coverage as assigned by team leader or supervisor

Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied

Regular and reliable attendance expected

Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities and Skills Required

Bachelor’s Degree in Business, Transportation, Logistics or related field preferred but not required.

3-5+ years of related work experience within transportation or logistics, and/or additional or specialized training in transportation, logistics, or similar area of study; working knowledge of intermodal transportation preferred, but not required

Cost management experience preferred, but not required

Must have excellent oral and written communication skills, as well as interpersonal skills

Must possess a strong sense of urgency

Strong negotiating skills

Must possess strong attention to detail

Able to manage multiple projects simultaneously, and can work well under pressure

Proficient in Microsoft Office Suite, and Outlook